Every question, answered straight.

14 days of Solo-tier access — 100 ad gens, 50 emails, 4 trends reports, all integrations, full brand voice engine. No credit card needed. After day 14 you choose a paid tier or downgrade to Free (5 ad gens / 5 emails forever).

Yes. Upgrade is instant (you’re billed pro-rata for the rest of the cycle). Downgrade takes effect at next billing. Quotas don’t roll over month-to-month, but unused top-up packs do.

Yes. Every paid plan has a 17% discount when billed annually (10× monthly = 12 months). Switch billing cadence at renewal.

Preserved 30 days post-cancellation in case you change your mind. Full JSON export available any time before deletion. After 30 days everything is permanently removed.

No. Sign up, connect Shopify if you want, paste your brand voice, you’re live in under 10 minutes.

Yes — 30% off any plan for registered charities and accredited education institutions. Email hello@scarifone.com with proof of status.

Same software, two deployment shapes. Hosted gets you backups, auto-updates, and zero ops — we run it on EU infra. Self-host (Sovereignty Package, £999 once) puts everything on your hardware. No subscription, no phone-home, you own the install.

If you can run a Docker container, you can run Scarif One. The install is one command. We provide a Mac mini guide, a NAS guide, and a VPS guide.

Self-host: you get a notification when a new version is published. Pull the new image, restart the container. Free for the lifetime of the major version. Optional Support Subscription (£199/year) gets you early access + priority email.

Yes. Full data export is one click — JSON of every brand profile, asset library, generated content, and config. Spin up self-host, import the export, you’re running.

£199/year on top of the Sovereignty Package. Priority email response (within 1 business day), early access to new features, and 2 named support tickets per month.

Bring-your-own. The subscription covers the platform; you bring your own Gemini API key. Most light users spend £0–£15/month — Gemini’s free tier covers a lot. We never proxy AI calls or mark up costs.

Per-tenant ceilings on per-day spend, per-feature spend, and total monthly spend. Every Gemini call is wrapped in a budget check that aborts before tokens are billed. Hit a cap, the system pauses and emails you. No surprise charges, ever.

No. By design. Even if a background agent runs while you sleep, the spend caps wrap every call. The most an agent can spend is whatever you’ve set as the daily ceiling — typically £5/day for solo users.

The platform fails gracefully — generation requests queue up and retry when the API recovers. You can also configure fallback to a different Gemini region or temporarily disable AI features. We’ll notify you of platform-level incidents via the in-app banner + email.

Right now: Gemini is the primary engine. Pro 2.5 Thinking + Flash Image is the combo we’ve optimised for. OpenAI / Anthropic provider support is on the v1.5 roadmap.

Shopify, Meta (FB + IG), Klaviyo, Mailchimp, Judge.me, Google Ads, TikTok, Pinterest, LinkedIn — 9 native integrations. Each with a step-by-step setup tutorial. Email marketing pushes to your ESP as drafts; you review + send.

We support generic CSV import / export plus webhooks on every paid plan. You can connect anything that speaks JSON. Tell us what you need and we’ll prioritise — every integration in the current list came from a customer asking.

No. Standard Shopify customer accounts work. We use Shopify Admin API with read-only product / order / customer scopes plus write scope for draft email creation. You install via OAuth, no partner credentials needed.

Honestly: prioritised by customer demand. About 80% of our early users are Shopify. WooCommerce is on the v1.5 roadmap if more requests come in.

Yes. TLS 1.3 in transit, encrypted-at-rest databases, brand profile JSON files at mode 0600. Argon2id password hashing. HttpOnly + Secure session cookies. UK ICO registered. Full breakdown at /trust.

Yes. Registered with the UK ICO. Full DPA available on request. One-click data export and one-click tenant deletion via /security inside the dashboard. Data subject requests handled within 14 days.

Hosted plan: EU infra (Hetzner Falkenstein), with optional US region for enterprise. Self-host: literally on your hardware — we have no access, ever.

Only you. Brand profiles are tenant-scoped on disk. Cross-tenant access requires a super-admin session impersonation, which is logged + visible to you. We never train models on customer data.

Yes. Email privacy@scarifone.com and we’ll send the standard DPA. Custom redlines available on Enterprise plans.

About 10 minutes from signup to first AI-generated ad. The Setup Concierge automates 90 seconds of it — scans your Shopify, drafts your brand voice, suggests a 7-day content plan.

Not if your brand voice doc is good. The AI reads your voice doc as the master prompt before generating anything. Fingerprint of your tone — we generate, you thumbs-up/down, the AI’s memory layer learns over time. Most users say outputs feel native after about a week of feedback.

Always. Every generation is editable. You can rewrite copy, swap images, regenerate specific sections, or scrap it and start over. Nothing publishes without your explicit approval.

Two paths: (1) push as a draft into your Meta Ad Account so you can review and launch from Ads Manager, or (2) save as a downloadable zip to upload manually. Auto-publish is on the v1.5 roadmap, behind explicit per-campaign opt-in.

You reject the gen. We don’t charge for the spend (the rejection happens before tokens are billed). You can edit the prompt, tweak the voice doc, or regenerate. Fast iteration is the point.